We deliver throughout the EU. Delivery times may vary during major campaign periods due to higher traffic.

In case of delays or non-delivery, please contact us at info@studiomajana.se and we will help you.

2. DELIVERY OPTIONS FOR SHIPPING WITHIN SWEDEN

2.1 PostNord MyPack Home Small:
Shipping cost – 39 SEK. Estimated delivery time is 3-4 working days.
Your order will be delivered to your home and left in your mailbox. For packages that do not fit in the mailbox or property box, these will be left at the nearest post office.

3. DELIVERY OPTIONS FOR SHIPPING WITHIN EU & NORWAY

3.1 UPS:
Free shipping. Estimated delivery time is 3-5 business days.
Your order will be delivered to your nearest post office or to your home. Home delivery is normally during the day. If you choose home delivery and your package cannot be delivered to your home, the order will be left with your nearest post office, or UPS will inform you of a new delivery date. You will receive updates directly from UPS via text message or email regarding your delivery to the post office or home delivery.

4. UNRECOLLECTED PACKAGES

If you do not pick up your package and it is automatically sent back to us, we will usually charge a fee of SEK 200 per product for this.

5. RETURN

The products must be unused and unopened for a return to be valid. If the products are damaged or used, a refund will not apply. Always check that your shipment is undamaged upon delivery. In case of damage, wrong products or missing goods, contact us at info@studiomajana.se within 14 days and we will help you.

If you want to make a return with PostNord , DHL or UPS , contact us at info@studiomajana.se and we will help you.

100% customer satisfaction guarantee: As a customer, you always have a 100% customer satisfaction guarantee, which means that if you are not satisfied with your item that you have purchased from Majana, you always have the right to get your money back if you notify us within 30 days of you or your representative receiving the ordered item.

6. RIGHT OF WITHDRAWAL

6.1
When purchasing goods on the website, you always have a 14-day right of withdrawal in accordance with applicable consumer protection legislation. This means that you have the right to cancel your purchase by notifying Majana within 14 days of you or your representative receiving the ordered goods (the withdrawal period). In addition, as a customer you always have a 100% satisfied customer guarantee, which means that if you are not satisfied with your goods that you have purchased from Majana, you always have the right to get your money back if you notify this within 30 days of you or your representative receiving the ordered goods.

6.2
If you wish to cancel your purchase, you must, before the cancellation period has expired, send a clear and unambiguous message to Majana. You must state your name, address and order number in an email that you send to info@studiomajana.se . If you do not wish to use the above alternative message, you can use the standard form for exercising the right of cancellation that the Swedish Consumer Agency has developed (see www.konsumentverket.se ).

6.3
When exercising the right of withdrawal or our 100% customer satisfaction guarantee, we are responsible for the return shipping, but you are responsible for the condition of the goods after you have received the goods and during the return shipping. The goods must be returned within 14 days from the date you notify Majana of exercising the right of withdrawal or 100% customer satisfaction guarantee. The goods must be sent well packaged and in good condition. Returns must be made to Majana according to the methods and instructions specified by Majana when you notify Majana of exercising the right of withdrawal or 100% customer satisfaction guarantee.

6.4
Sometimes Majana may offer free returns for certain items. If free returns apply, this will be stated on the relevant item page on the website.

6.5
When you cancel your purchase, Majana will refund the amount you paid for the item, excluding delivery costs. From the amount to be refunded, Majana is entitled to deduct an amount corresponding to the decrease in value of the item compared to the original value of the item, if and to the extent that such decrease in value is due to you having handled the item to a greater extent than is necessary to determine its characteristics or function.

6.6
Majana will refund the amount as soon as possible, but no later than 14 days from the date we received your return and sent you a return confirmation by email. The refund will be made to you via the payment option you chose when you purchased the item, unless otherwise agreed or there are obstacles to such a refund.

7. COMPLAINT

7.1
The right of complaint covers goods that are faulty according to current consumer protection legislation. If you discover that the goods are defective when you receive your order, you should contact Majana as soon as possible, but no later than 14 days after you have received your order. Contact our customer service at info@studiomajana.se . Complaints made within two months of discovering the fault are always considered to have been submitted in a timely manner. You have a 3-year right of complaint on goods purchased on the website.

7.2
When the claimed product has been returned and the complaint has been approved, Majana will compensate you in accordance with applicable consumer protection legislation. Majana strives for this to happen within 30 days of Majana receiving the complaint, but it may sometimes take longer. Majana reserves the right to deny a complaint if it turns out that the product is not defective according to applicable consumer protection legislation. When making complaints, Majana follows guidelines from the Swedish National Complaints Board, see www.arn.se . More information is available at www.konsumentverket.se .

8. FORCE MAJEURE

Majana is not responsible for delays caused by circumstances beyond Majana's control, such as general labor disputes, war, fire, lightning, terrorist attacks, changes in government regulations, technical problems, failures in electrical/telephone/data connections or other communications, and failures or delays in services from subcontractors due to circumstances specified here. These circumstances shall constitute grounds for exemption from damages and other penalties. If the circumstances have lasted longer than two months, both you and Majana have the right to cancel the purchase with immediate effect.

9. CHANGES TO THE TERMS

Majana reserves the right to make changes to these Terms and Conditions at any time. Any changes to these Terms and Conditions will be posted on the website. Changes will be effective from the time you accept the Terms and Conditions (in connection with a new purchase or when visiting the website), or 30 days after Majana has informed you of the changes. However, Majana recommends that you check the website regularly to be aware of any changes to the Terms and Conditions.