1. GENERAL
1.1
These general terms and conditions (“Terms”) apply when you as a consumer (“You”) place an order via www.majana.se (“Site”). The agreement is concluded between you and Majana Health Concept AB, corporate registration number 559382-4948 (“Majana”). Detailed contact details and other information about Majana are available on the Site. The Terms are only applicable to you who are a consumer and who place orders via the Site.
1.2
To be able to order on the Site, you must be 18 years of age or older. Majana does not, according to Swedish law, accept credit purchases from persons under the age of 18. Majana reserves the right to refuse or change your order in individual cases (for example, if you have provided incorrect personal information and/or have payment complaints).
1.3
Majana reserves the right to final sales and any image and typing errors on the site, such as errors in product descriptions or technical specifications, incorrect prices and price adjustments (such as changed prices from suppliers or currency changes) or incorrect information regarding whether an item is in stock. Majana has the right to correct such errors and to change or update the information at any time. If an incorrect price has been stated for an item that you have ordered, Majana will of course notify you of this and await your approval of the corrected price before Majana continues with the order. All image information on the site should be seen exclusively as illustrations. Such illustrations cannot be guaranteed to reflect the number of items you receive or the exact appearance, functions or origin of the item. Majana is not responsible for information on the site that comes from a third party.
1.4
The site, and all content on it, is owned by Majana or its licensors. The information is protected by, among other things, intellectual property and market laws. This means that trademarks, company names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without written permission from Majana.
2. AGREEMENT AND ORDER
2.1
In order to make a purchase through the site, you must accept the Terms. By accepting the Terms, you agree to follow the Terms in their entirety, and acknowledge that you have read the information about personal data and consented to the use of personal data and cookies in accordance with Majana's Privacy Policy.
2.2
A purchase agreement is only concluded when Majana has confirmed your order and you have received an order confirmation from Majana by email. Majana encourages you to save this order confirmation for any contact with Majana's customer service. You can cancel your order until it has been confirmed by Majana. If the order is canceled, Majana will refund any payments that you or your payment or credit card companies have made in relation to the order.
3. CUSTOMER INFORMATION, ETC.
3.1
When you register your user account and/or place an order, you will be asked to provide certain personal information. You confirm that the information you enter is correct and complete and are responsible for any incorrectly entered information. Information about Majana's processing of personal information can be found in Majana's Privacy Policy
3.2
You undertake to ensure that no one else can use your login details. You may not disclose your username and password to any unauthorized person and shall ensure that documents containing your username and password are stored in such a way that unauthorized persons cannot access the information. You shall immediately notify Majana if it is suspected that unauthorized persons have gained access to your password. You are responsible for all purchases made with your login details if such notification has not been made.
3.3
If Majana suspects that you are abusing your user account or your login details or otherwise violating the Terms, Majana has the right to suspend you. Majana also has the right to assign you new login details.
4. PRICES, FEES AND PAYMENT
4.1
When ordering via the site, the prices stated on the site apply. Prices are stated in Swedish kronor or euros depending on what you choose, and the prices always include VAT. The prices do not include any shipping charges which are stated separately at checkout.
4.2
You can pay in the ways stated on the Site. Majana has the right to charge you when you place your order. Majana reserves the right not to always offer all payment methods, or to change the payment method if the one you have chosen for some reason does not work at the time of purchase. Please note that any limitations on payment options are stated on the Site.
5. PROMOTIONS AND OFFERS
Majana may from time to time offer promotions on the Site that may have more favorable terms than those set out in these Terms, e.g. regarding payment or extended right of withdrawal. These more favorable terms apply as long as the promotion is active and for the specific products specified by Majana in connection with the promotion. Majana reserves the right to withdraw such promotions at any time. Upon termination or withdrawal of a promotion, these Terms apply without change. Offers on specific products on the Site are valid for a limited time and while stocks last.
6. DELIVERY AND TRANSPORTATION
6.1
Goods that are in stock are normally delivered within the number of working days stated on the product page of the site. Under the section "delivery options" you can also see the expected delivery time for each delivery option. Unless otherwise specifically agreed and a delivery takes more than 14 days and this is not due to you as the customer, you have the right to cancel the purchase.
6.2
If packages are to be collected, you must do so within the time specified in the notification. Packages should normally be collected in person with valid identification and order number. You will always receive a notification showing where and when packages are to be collected. Notification can be made via email, regular mail and, if you have provided a mobile phone number, also via phone call or SMS.
7. RIGHT OF WITHDRAWAL
7.1
When purchasing goods on the site, you always have a 14-day right of withdrawal in accordance with applicable consumer protection legislation. This means that you have the right to cancel your purchase by notifying Majana of this within 14 days of you or your representative receiving the ordered goods (the withdrawal period). In addition, as a customer you always have a 100% satisfied customer guarantee, which means that if you are not satisfied with your goods that you have purchased from Majana, you always have the right to get your money back if you notify this within 30 days of you or your representative receiving the ordered goods.
7.2
If you wish to cancel your purchase, you must, before the cancellation period has expired, send a clear and unambiguous message to Majana. You must state your name, address and order number in an email that you send to info@studiomajana.se . If you do not wish to use the above alternative message, you can use the standard form for exercising the right of cancellation that the Swedish Consumer Agency has developed (see www.konsumentverket.se ).
7.3
When exercising the right of withdrawal or our 100% customer satisfaction guarantee, we are responsible for the return shipping, but you are responsible for the condition of the goods after you have received the goods and during the return shipping. The goods must be returned within 14 days from the date you notify Majana of exercising the right of withdrawal or 100% customer satisfaction guarantee. The goods must be sent well packaged and in good condition. Returns must be made to Majana according to the methods and instructions specified by Majana when you notify Majana of exercising the right of withdrawal or 100% customer satisfaction guarantee.
7.4
Sometimes Majana may offer free returns for certain items. If free returns apply, this will be stated on the relevant item page on the Site.
7.5
When you cancel your purchase, Majana will refund the amount you paid for the item, excluding delivery costs. From the amount to be refunded, Majana is entitled to deduct an amount corresponding to the decrease in value of the item compared to the original value of the item, if and to the extent that such decrease in value is due to you having handled the item to a greater extent than is necessary to determine its characteristics or function.
7.6
Majana will refund the amount as soon as possible, but no later than 14 days from the date we received your return and sent you a return confirmation by email. The refund will be made to you via the payment option you chose when you purchased the item, unless otherwise agreed or there are obstacles to such a refund.
8. COMPLAINT
8.1
The right of complaint covers goods that are faulty according to current consumer protection legislation. If you discover that the goods are defective when you receive your order, you should contact Majana as soon as possible, but no later than 14 days after you have received your order. Contact our customer service at info@studiomajana.se. Complaints made within two months of you discovering the fault are always considered to have been submitted in a timely manner. You have a 3-year right of complaint on goods purchased on the Site.
8.2
When the claimed product has been returned and the complaint has been approved, Majana will compensate you in accordance with applicable consumer protection legislation. Majana strives for this to happen within 30 days of Majana receiving the complaint, but it may sometimes take longer. Majana reserves the right to deny a complaint if it turns out that the product is not defective according to applicable consumer protection legislation. When making complaints, Majana follows guidelines from the Swedish National Complaints Board, see www.arn.se . More information is available at www.konsumentverket.se .
9. FORCE MAJEURE
Majana is not responsible for delays caused by circumstances beyond Majana's control, such as general labor disputes, war, fire, lightning, terrorist attacks, changes in government regulations, technical problems, failures in electrical/telephone/data connections or other communications, and failures or delays in services from subcontractors due to circumstances specified here. These circumstances shall constitute grounds for exemption from damages and other penalties. If the circumstances have lasted longer than two months, both You and Majana Health Concept have right to cancel the purchase with immediate effect.
10. CHANGES TO THE TERMS
Majana reserves the right to make changes to these Terms at any time. Any changes to these Terms will be posted on the Site. Changes will be effective from the time you accept the Terms (in connection with a new purchase or visit to the Site), or 30 days after Majana has informed you of the changes. However, Majana recommends that you check the Site regularly to be aware of any changes to the Terms.